Frequently Asked Questions
General
We understand that time is of the essence when it comes to damage restoration, and we will do our best to get to you as soon as possible. We typically arrive within an hour of receiving your call.
Usually, the answer is no. Insurance companies want you to focus on the damages first to prevent more damage.
No, you do not have to use the restoration company your insurance refers to. You are free to choose any restoration company that you feel comfortable with. However, it is important to note that your insurance company may not cover the full cost of the repairs if you do not use a company that they have approved.
No problem, but keep in mind that if your plans are too extensive, you might need to hire an additional contractor.
Water Damage
Water damage is caused by a small amount of water that has leaked into a home or business. Flood damage is caused by a large amount of water that has entered a home or business, typically as a result of a storm or other natural disaster.
No, not if you deal with your home’s water damage immediately. Do not let any water sit, that is what causes detrimental mold growth.
We are certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC)state-licensed residential and commercial general contractors. We have the best equipment and most experienced team in LA.
Water usually causes additional damage the longer it sits in your house. It will cause saturation and deterioration of your possessions and the building itself, which is what leads to mold growth. Acting fast is imperative when it comes to water damage.
Fire Damage
After the fire has been extinguished by first responders, priority #1 is to be sure your family members and pets are safe. Then after that, call us immediately for assessment and planning.
No fire is the same. It is all dependent on the extent of the damage; from- how many rooms were destroyed in the house, as well as other factors. We clean efficiently and quickly. This typically requires between a few days to a few weeks.
We recommend that you hire a professional team to clean up fire and smoke residue rather than cleaning it yourself. Don’t forget smoke is really dangerous to inhale, and our team has the proper equipment and expertise to adequately handle the damage.